Managing Your Monthly Subscription

We are delighted to offer flexible subscription plans to ensure your Monocle favourites arrive exactly when you need them.

First Order & Delivery

When selecting a subscription plan for an eligible item, subscription benefits—such as exclusive pricing and complimentary UK Standard Tracked Delivery—will begin from your second order onward. Your initial order will be processed at the full product price, and standard delivery charges will apply unless the total value of qualifying subscription items exceeds £30.

This allows us to activate your tailored subscription service with the attention it deserves, ensuring a seamless experience from your next delivery onward.

Second Order and Beyond

Your subscription will be delivered via UK Standard Tracked Delivery, with an estimated delivery time of 2–4 business days. Each shipment is carefully packed to ensure it reaches you in perfect condition, just in time to replenish your favourites.

Product Adjustments, Delivery Skips or Cancellations 

To maintain a seamless service, we kindly ask that:

  • Any changes to your subscription—including product selection, size, quantity, delivery skips, or cancellations—be made at least 72 hours before your scheduled renewal date.

  • Changes made less than 72 hours before renewal may not be applied to your upcoming shipment, though we will always do our utmost to accommodate where possible.

Product Pricing

Please note that subscription product prices may be subject to change. Should a price adjustment occur, you will receive an email notification in advance—prior to your next renewal—ensuring full transparency and the opportunity to review your subscription before it's processed.

Returns & Refunds

As our subscription items are perishable and often customised to your preferences, we are unable to accept returns on subscription orders once dispatched. However, if your order arrives damaged or not as expected, please contact us within 48 hours of receipt and our dedicated team at orders@monocle-coffee.com will be delighted to assist you.

Thank you for choosing a Monocle Coffee subscription — we are honoured to be part of your daily ritual.